Privacy Policy

This Privacy Policy explains how MobileLine Care ("we," "us," or "our") collects, uses, and protects information in connection with our independent customer support phone line and this website. MobileLine Care is not a wireless carrier, and this policy applies only to information handled directly by MobileLine Care.

1. Information We Collect

We may collect the following categories of information:

• Call metadata — such as call date, time, duration, and the phone number used to place the call.
• Phone number and account details you provide — only what you voluntarily share with an agent during a call to verify your identity and assist with your request.
• Cookies and analytics data — such as IP address, browser type, device type, pages visited, and referring website, collected through cookies and similar technologies when you visit this website.

We do not operate any forms on this website and do not collect personal information through website form submissions.

2. How We Use Your Information

We use the information we collect to:

• Provide, staff, and route customer support calls;
• Verify caller identity and assist with billing, account, and general service inquiries;
• Monitor, maintain, and improve the quality of our support service;
• Measure website traffic and advertising performance, including which ads lead to calls.

We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies

This website uses cookies and similar tracking technologies, including Google Ads conversion tracking and website analytics tools, to understand how visitors use our site and to measure the effectiveness of our advertising, including which calls originated from paid ads. A cookie notice is displayed on this website linking back to this Privacy Policy. You can control or disable cookies through your browser settings, though some site features may not function as intended if you do so.

4. Data Retention

We retain call metadata and analytics data only for as long as reasonably necessary to fulfill the purposes described in this policy — such as quality monitoring, service improvement, and advertising performance measurement — unless a longer retention period is required or permitted by law.

5. Your Rights

Depending on your location, you may have the right to:

• Request access to the information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your information, subject to legal or operational retention requirements.

To exercise any of these rights, contact us using the information in the "Contact Us" section below.

6. Third-Party Services

We work with the following types of third-party service providers, who may process limited data on our behalf:

• Google Analytics — website traffic and usage analytics.
• Google Ads — advertising and conversion tracking.

Each third-party provider maintains its own privacy practices governing the data it processes on our behalf.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us: